Refund & Cancellation Policy

1. Your 14-day cooling-off right (all countries)

1.1 You may cancel any purchase within 14 days of the order confirmation, without giving a reason, using any clear statement — including the cancellation form at the end of this policy, email, or the one-click method in your account (as easy as signing up).

1.2 Digital content (the curriculum): at checkout we ask whether you want immediate access. If you tick “Start my access now — I understand I lose my 14-day right to cancel for the digital content”, the curriculum unlocks immediately and the cooling-off right no longer applies to it. If you don’t tick it, your access starts on day 15 and your full cancellation right is preserved.

1.3 Services (1:1 sessions, live calls, community): these begin within the 14 days only if you expressly request early start at checkout. If you cancel after such a request, you pay only a proportionate share of the price you agreed, for what was actually supplied up to your cancellation — nothing more.

1.4 If you paid by card through checkout, cooling-off refunds go back to the original payment method within 14 days of your cancellation.

2. The Mastermind — two ways to pay

2.1 $997 one-time. A single payment unlocks the full 52-week curriculum, the workbook library, community access, and the monthly live group call immediately (see 1.2 — choosing immediate access ends the cooling-off right for the digital content itself). No 1:1 sessions are bundled into this or any Mastermind door; 1:1 time is purchased separately under §5.

2.2 $99/month.Billed monthly, for as long as you remain enrolled, for the same full curriculum, community, and live-call access as the one-time door, released weekly. No minimum term. Cancel at any time (see §6 for how) — access continues to the end of whatever period you’ve already paid for, no further payments are taken, and payments already made for a period you’ve started are not refunded once that period’s access has begun (cooling-off aside).

2.3 Sponsored places. A limited number of places are available at reduced or no cost, by application only, for people for whom cost is genuinely the only barrier. Sponsored places are never sold or listed publicly; the price and terms of a sponsored place are set individually on approval and communicated directly to the applicant.

2.4 There is no consultation call as part of joining the Mastermind, on either door. Everything needed to decide, including price, is published on the public Mastermind page; enrolment is self-service.

3. Payment plans (fixed-price instalments)

3.1 Where a fixed-price product (e.g. a 1:1 package) is paid by instalments, the total price is the commitment; instalments are not a month-to-month subscription. This is stated at checkout before you buy. The Mastermind’s $99/month door is a genuine month-to-month plan, not a fixed-price instalment commitment — §2.2 governs it, not this section.

3.2 Your cooling-off rights (§1) apply to an instalment product exactly as if you had paid in full. After cooling-off, stopping instalments does not cancel the commitment: access pauses after 14 days’ notice of a failed instalment, and the balance remains payable, less any refund due under the 1:1 terms in §5.

4. When we fail you

4.1 If we cancel the programme, materially fail to deliver it, or an interruption on our side exceeds 60 days: pro-rata refund of prepaid unused amounts, your choice of that or credit, no admin fees.

4.2 Where the wellbeing pause (Client Services Agreement cl.7.2) ends in termination, unused prepaid amounts for a 1:1 engagement are refunded pro-rata.

5. 1:1 engagements ($2,499–$50,000)

5.1 Countersigned engagement letters govern; the defaults are: cooling-off per §1 (hours delivered inside a requested-early start charged proportionately); after cooling-off, exits by agreement with hours consumed charged at the engagement’s blended hourly rate and the unused balance refundable at our discretion less 10% administration (never applied to statutory or §4 exits); hours expire at engagement end; 24-hour no-show rule per Client Services Agreement cl.3.3.

6. How to cancel + model form

Email subconscioussurgery@gmail.com or use the in-account cancellation.